We constantly strive to meet the needs of our clients and provide as much availability as we can. We understand that our clients lead busy lifestyles which can change, sometimes with little notice. So, in order to fulfil everyone's needs, we have some reasonable terms which we require our clients to adhere to when booking with Eliiza Beauty Professional Ltd.

Cancellations / Appointment Changes

We ask for cancellations or changes to appointments to be made at least 24 hours in advance. A cancellation fee will apply if you fail to give at least 24 hours' notice that you will not be able to make your appointment. Read more information here: https://eliizabeauty.com/cancellation_policy

No-Shows

A "No-Show" is where a client does not turn up for a pre-booked appointment and does not contact the clinic to cancel in advance. In the event of a no-show we will contact the client to arrange payment for the loss of income incurred as the appointment could have been booked by another client. This will also affect any deposit that has been paid as these are non-refundable.

Clients will also be required to make full pre-payment for future appointments. This to be at the discretion of Eliiza Beauty Professional Ltd.

Failure to pay the costs of missed appointment(s) or regular missed appointments may result in future bookings being declined/cancelled. This to be at the discretion of Eliiza Beauty Professional Ltd.

Late Arrival

We understand that sometimes things can happen in the day that can make clients run late. However, due to our busy diary and to minimise the impact on other clients, we may not be able to fulfil an appointment if a client is late by 5 minutes or more. We will always try to accommodate our clients as best we can. We ask that clients use reasonable endeavour to let us know as soon possible if they are running late as we may be able to delay the appointment. This is subject to availability and cannot be guaranteed.

If a client arrives late, the treatment time may be cut down but full payment will still be required. This is due to the time that has been allocated for that appointment as another client could have been offered that availability. This will also affect any deposit that has been paid as these are non-refundable.

Punctuality ensures that you will receive the absolute highest quality service for yourself and other guests and helps you to receive the outstanding experience.

Deposits

For all appointments we request a deposit of £50 to secure a booking. We offer the ability to pay by bank transfer or through PayPal upon request. A deposit is refundable in the event a client cancels/changes their appointment giving at least 24 hours' notice.


Gift Vouchers

Gift vouchers are valid for 12 months from date of purchase. Eliiza Beauty Professional Ltd are not responsible for lost, stolen or expired vouchers.

Gift vouchers are non-refundable, non-transferrable and cannot be exchanged for cash.

Gift vouchers are not valid with any offer/discount at Eliiza Beauty Professional Ltd.

Appointments must only be booked directly with Eliiza Beauty Professional Ltd and not through any third party.

Eliiza Beauty Professional Ltd reserve the right to amend, change, revoke or refuse any of the above terms without any notice.