Your appointment is very important to us. Your appointment is reserved especially for you and, while we understand that sometimes schedules adjustments are necessary, we respectfully request at least 24 hours' notice for cancellations.
Please understand that when you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time, and clients on our waiting list miss the opportunity to receive services. We will confirm your appointment with you 48 hours in advance because we know how easy it is to forget an appointment you booked months ago.
Since the services are reserved for you personally, a cancellation fee will apply if you fail to give at least 24 hours' notice that you will not be able to make your appointment.
– Less than 24 hours' notice will result in a £50 charge
– 'No shows' will be charged 100% of the reserved service amount.
The cancellation policy gives us the time to inform our standby clients of any availability and keeps our team members' schedules filled. Our aim is to provide you with an excellent level of service and our policies help us to achieve this.
In the unfortunate event that you are late, we cannot guarantee that your services will be performed that day. It could result in an incomplete service and affect the quality of your service, for which we do not ever feel comfortable doing. Clients who arrive late will be charged in full for their originally scheduled session.
Punctuality ensures that you will receive the absolute highest quality service for yourself and other guests and helps you to receive the outstanding experience.
As a courtesy, we will confirm your appointment by email and by text 24 hours prior to your appointment date (please make sure you provide your up to date contact details). However, if we are unable to reach you, please understand that it is your responsibility to remember your appointment dates and times to avoid late arrivals, missed appointments and the cancellation fee.
Thank you for your understanding,
Eliiza Beauty Professional Team